Do you care? It seems like a simple question, and the answer obviously differs based on what you are talking about. For instance, do you care about your customers? Do you care about your kids? Do you care about the random person walking down the street? Do you care about lizards?
There are many case studies of companies who have done well because they truly care about their customers and their employees. There are writers who write about the critical importance of caring about customers and their readers. They go so far as to say they “love” their customers.
So why is it that so many companies don’t understand how important love, care, & empathy are to the creation of meaningful success and often goes hand in hand with financial success? Maybe caring is hard to scale? Apple cares in one way. Does Microsoft care in another?
The photo in this blog post is from our recent trip to Sri Lanka. It is picture of flowers floating in a bowl of water in the area outside of a jewelry store we visited. Many hotels and other places had similar bowls with flowers in them in the entrance area. One hotel where we stayed had each arriving guest place a flower in the bowl to show how many people had checked in that day. It seemed a simple gesture to demonstrate that the people in that hotel cared about each of us (unique, beautiful flowers) and wanted our experience to be the best it could be, and it was!
| Filed under: client services
| Tags: client service
, customer service
, sri lanka
| Comments Off on Do You Care?
It’s been a while for many things in my life but as it relates to this blog, it’s been a an extra long while since I’ve posted. Many good and time consuming things have happened (and keep happening) that have kept me slightly preoccupied.
That doesn’t mean I haven’t been reading some really good stuff (mostly short articles):
It’s True: You Talk Too Much – How to achieve the optimal 50-50 conversation flow – A Wall Street Journal article written by the writer of The Simpson’s. It’s a very true and funny read!
Leadership and Self-Deception: Getting out of the Box (Amazon link) – A co-worker recommended this fiction book. It’s written in a story-like fashion and is very applicable to creating a positive work and home environment.
Why Are Hundreds of Harvard Students Studying Ancient Chinese Philosophy? – The Atlantic
IBM Watson fires its own cancer-fighting ‘moonshot’ – Venturebeat. Extra interesting to me since I know the guy leading the Watson project for IBM.
Below is an image about self service customer support tools created by Salesforce. I am wondering about beginning to write more formally about best practices in client services in a start-up, technology environment on my blog. It’s what I do for a living. I generally run client services and operations from beginning to end. I have managed all kinds of internal and external customers. I’ve been told (who knows if it’s actually true) that I’m a strong business networker with a credible reputation. Two of my Strength’s Finder strengths are “Woo” and “Communication” so it might be a good idea for me to start sharing some of my ideas on customer service. I will continue pondering…
| Filed under: entrepreneurship
| Tags: Chinese Philosophy
, client services
, customer service
, customer support
, IBM Watson
, Leadership and Self-Deception
, talking too much
| 6 Comments »