Wow, it took me until February 20 to actually write a New Years post. Happy 2016!
After joining a WordPress hosting company, I thought I might have a bit more time to blog, but getting ramped up takes time. So far so good and so far very busy! There are lots of things going on at work and in my life, but most of you probably wouldn’t be too interested in hearing all about that stuff, so here are some fun & interesting articles that people have sent me or I’ve randomly discovered:
Ten signs you work in a fear-based workplace – Bloomberg Businessweek
AN ANTIDOTE FOR DISENGAGEMENT: BEING APPRECIATIVE FOR YOUR JOB – Appreciation at Work blog
Happiness Hack: This One Ritual Made Me Much Happier
Several managers where I work just completed some Arbinger leadership training, and I really enjoyed it! Our senior execs will be going through the training in the next couple of weeks as well, so I’m looking forward to having a common language to share as we help grow the business to the next level.
Below are links on Amazon to two books that are published by the Arbinger Institute. I read the first one a few years ago and am in the middle of the second one. They are written in story/fable format which I very much prefer when reading business books because it makes it much easier to read and seem less “preachy.”
Leadership and Self-Deception: Getting Out of the Box
The Anatomy of Peace: Resolving the Heart of Conflict
| Filed under: blogging
, book review
| Tags: anatomy of peace
, arbinger institute
, fear-based workplace
, happiness hack
, Leadership and Self-Deception
| Comments Off on Happy New Year (2016) and Workplace Engagement
It’s been a while for many things in my life but as it relates to this blog, it’s been a an extra long while since I’ve posted. Many good and time consuming things have happened (and keep happening) that have kept me slightly preoccupied.
That doesn’t mean I haven’t been reading some really good stuff (mostly short articles):
It’s True: You Talk Too Much – How to achieve the optimal 50-50 conversation flow – A Wall Street Journal article written by the writer of The Simpson’s. It’s a very true and funny read!
Leadership and Self-Deception: Getting out of the Box (Amazon link) – A co-worker recommended this fiction book. It’s written in a story-like fashion and is very applicable to creating a positive work and home environment.
Why Are Hundreds of Harvard Students Studying Ancient Chinese Philosophy? – The Atlantic
IBM Watson fires its own cancer-fighting ‘moonshot’ – Venturebeat. Extra interesting to me since I know the guy leading the Watson project for IBM.
Below is an image about self service customer support tools created by Salesforce. I am wondering about beginning to write more formally about best practices in client services in a start-up, technology environment on my blog. It’s what I do for a living. I generally run client services and operations from beginning to end. I have managed all kinds of internal and external customers. I’ve been told (who knows if it’s actually true) that I’m a strong business networker with a credible reputation. Two of my Strength’s Finder strengths are “Woo” and “Communication” so it might be a good idea for me to start sharing some of my ideas on customer service. I will continue pondering…
| Filed under: entrepreneurship
| Tags: Chinese Philosophy
, client services
, customer service
, customer support
, IBM Watson
, Leadership and Self-Deception
, talking too much
| 6 Comments »