Babble Soft and Rackspace Partner Up
Jun 26 2007

Some of you may have heard about our webhosting issues, but in case you haven’t here’s the scoop:  We have gleefully left our old host and their bad technical support behind and moved to Rackspace!  Rackspace is one of the top managed hosting companies in the world.  I have to say they have been amazing to work with…a true 180 from our prior host.  They are so responsive!  They even called us on a weekend to help us figure out a support ticket we submitted that ended up being a configuration mistake we made.  At first we were like “who are you and why are you calling us?”  It didn’t even cross our mind that they would call us to help fix the problem ASAP!  Oh so sweet.  I like working with them because their emphasis on customer support matches what we strive for.  Check out some of my thoughts on customer support on Glenn Ross’ Customer Service Experience blog.

Rackspace is a living example of ‘you get what you pay for’ and yes it’s not cheap but for our new parent users who are relying on 24/7 access to our application, it was a critical move.  We are currently boostrapping (i.e., using personal savings and borrowing from future savings) Babble Soft so please tell all of your friends and family about Baby Manager so we can continue to pay for our wonderful, powerful, consistently available, new dedicated server. 😀

If you are looking for a new webhost and would like to check out Rackspace, tell them you were referred by Aruni Gunasegaram/Babble Soft.  You will get a discount and we will get a referral fee if you sign up with them!  If you’d like a personal introduction, please email me at blogger at babblesoft dot com and I’ll put you in touch with the sales person directly.  It’s a win-win if you ask me. 8)

We are still working on getting some of our money back from our prior hosting company.  If we can’t work something out with them, you will most likely see a blog post about which hosting company NOT to use!   We have tried several times to get them on the phone but no such luck.  One time we waited over an hour on hold until we got so frustrated we hung up!  After much pain and them completely disabling our site right before and during the time we were interviewed by a local TV news station, we have thpfftd them goodbye.  Yay!

Now for the press release (pdf):

For more information, please contact:                                    

Halli Hollimon                
Rackspace Managed Hosting                                                                                                                      
(210) 447-4617                
hhollimo@rackspace.com

Aruni Gunasegaram
Babble Soft, LLC
(512) 799-8789
aruni@babblesoft.com

Babble Soft Looks to Rackspace for Managed Hosting 

Managed Hosting Specialist to Support Website Infrastructure That Helps Make New Parents’ Lives Easier 

SAN ANTONIO – June 26, 2007 – Rackspace® Managed Hosting, a leading global provider of managed hosting services, today announced an agreement with Babble Soft, a leading supplier of software solutions in the baby market.                                                                                                                                

Babble Soft’s Baby Manager Web and mobile software application is a new and innovative way to relieve some of the day-to-day pressures of new parenthood. Baby Manager, a software program that is accessible through either a computer’s Web browser or through Windows-based mobile devices and Smartphones, keeps families connected and focused on their newborn’s health and well-being by helping parents maintain records of breastfeeding times, bottle feeding times and amounts, pumping times and amounts, medicine doses, and diaper changes. Users can share access to their accounts with family and friends around the world.  They can even upload pictures and exchange notes with each other. 

“A newborn baby is a challenging and life-changing event. By choosing Rackspace’s secure and reliable infrastructure, we believe that we’ve helped to ensure our customers can access our Baby Manager application anywhere, anytime,” says Aruni Gunasegaram, president, Babble Soft. “When choosing Rackspace, we wanted a provider who could work and grow with us. With our product, scalability and capacity are keys to our success as our product continues to mature and we work on creating new products down the road.” 

“Because their IT infrastructure is Microsoft-based, they found Rackspace’s Windows expertise and Microsoft Gold Certification a true advantage,” said Glenn Reinus, senior vice president of worldwide sales, Rackspace Managed Hosting. “Babble Soft is a new business venture in the baby market that demands constant web-to-mobile synchronization availability, guaranteed uptime and a rock-solid infrastructure, which Rackspace provides through Fanatical Support.” 

About Babble Soft, LLC
Babble Soft creates brain-saving software solutions to help families stay connected and help parents ensure that new babies get what they need, thereby making the transition into parenthood a little easier. To purchase Baby Manager or to activate a Free Trial, please visit www.babblesoft.com or www.babymanager.com. To learn more please visit Babble Soft’s Blog at www.babblesoft.com/blog.

About Rackspace Managed Hosting
A recognized leader in the global managed hosting market, Rackspace Managed Hosting delivers enterprise-level managed services to businesses of all sizes. Serving more than 13,000 customers in eight data centers worldwide, Rackspace integrates the industry’s best technologies for each customer need and delivers it as a service via the company’s award-winning Fanatical Support™. Through trusted relationships, Rackspace serves as an extension of its customers’ IT departments, enabling them to focus on their core business.  Since its inception in 1998, Rackspace has grown more than 50 percent a year. For more information, please visit www.rackspace.com, or call 800-961-2888. 

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Author: Aruni | Filed under: babble soft, baby manager, technology | 2 Comments »

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