Elise’s Family
Oct 2 2007

To help illustrate how different people use Babble Soft web and mobile applications, we have worked with some of our users to create some amazing user stories. I am grateful to the families who are willing to share their time, pictures, and energy to write/edit these case studies with us! To see our other user stories please check out our Testimonial page or click on the user stories tag.

Elise’s Family: (pdf)

Mother:   Kristen Walsh (Web Program Manager)
Father:    Ken Pfeiffer (Engineering Executive)
Baby:       Elise
Born:       June 2007
Location:  Austin, Texas

Web Browser:   Internet Explorer 7.0

Situation

Ken and Kristen recently had their first baby together.  Kristen’s older child is in first grade and keeping up with a kid who is six years older than her newborn, means she has to switch between newborn mommy-brain to elementary school kid mommy-brain often.

When Elise was about 2 weeks old, Kristen started using Baby Manager to keep track of when Elise was eating and for how long. As the weeks went on, they realized that Elise had acid reflux. The pediatrician asked them to keep track of when and how often she got sick to help determine whether she needed to go on medication to reduce the pain and occurrence of the reflux.

The days were full of worry and lack of sleep for both Ken and Kristen as they tried to figure out why Elise kept spitting and throwing up.  Using the breastfeeding log and comments section in Baby Manager, they were able to track each time she fed and log whether or not she had a reaction. They quickly saw a trend that her reflux always occurred during the early evening hours. This knowledge allowed them to be prepared and not shocked by all of the vomit!  It also allowed them to warn anyone who watched Elise during those hours, such as a sitter or her grandmother, of a potential reflux occurrence.

When their pediatrician asked them to keep track of whether the reflux increased or decreased over time, a quick skim of the breastfeeding report, allowed them to see that the reflux was getting worse.  This information helped them make the hard decision of whether to put her on Zantac®. They continue to log her success on the medication by tracking any occurrence of the reflux. So far, so good!

Kristen and Ken’s Experience

The information we gleaned from using Baby Manager has been amazing!  We found Baby Manager to be extremely useful because it helps us remember what occurred last week, yesterday or even one hour ago. These early days with the baby are definitely hazy and we felt very fortunate to have Baby Manager step in and help us with our memories.  We were able to:

• Easily note information on when Elise fed and if she experienced reflux soon after a feeding
• Run reports and see trends in feeding and reflux occurrences throughout the day
• Use the information on her reflux occurrences to help make the decision to give her medicine

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If you are interested in participating in your very own user story, please activate a FREE Babble Soft Account. If you find that Babble Soft applications work for you, you want to tell the world about your great experience, and you are interested in being a part of our media campaign, please email us at blogger at babblesoft dot com for more information and a hook-up.  🙂

Author: Aruni | Filed under: babble soft, case study | Comments Off on Elise’s Family

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